IPO News – The Volvo brand is one of the well-known brands in the motor vehicle industry with its various types, including trucks, heavy equipment and buses.

PT. Indotruck Utama has been collaborating with Volvo for a long time.

Both of them have made many cool and sophisticated creative breakthroughs. This effort aims to satisfy its customers.

For serving the satisfaction of its customers, both of them launched super-sophisticated and integrated digital services. Its name is Indotruck Command and Data Center also known as ICDC.

ICDC was built and launched in order to build customer trust.

Yes. Trust is a necessity. In business, trust is the “soul” for a company which must always be maintained.

Trust is a moral and philosophical pillar of a company which is strongly influenced or closely related to the character of the company owner or the captain of the company.

What is ICDC and how does the process flow work?

To answer this question, Kevin Sebastian Ginting specifically told IPO News.

Here is the narrative. According to Kevin, at Indotruck, currently the existence of the ICDC is something very important. This is because ICDC can provide a fundamental role and added value to customers. Through ICDC will definitely support breakthroughs in information and digital transformation.

If it is closely looked, the work process flow at ICDC is very interesting and the process is full of order and precision.

Furthermore, Kevin said, at ICDC, all information data sources, namely internal data and external data were obtained.

External data is obtained through the Halo Indotruck Call Center, Email, Customer Voice, Whatsapp and all social media owned by Indotruck Utama.

Meanwhile, internal data was obtained through ITU SBS – Service Booking System, Indotruck Utama ERP system, Sales Force, E-Commerce (Tokopedia & BliBli) and Telematics System provided by the principals.

All internal data will be integrated in ITU Connect, an application developed by Indotruck Utama to make it easier for customers to interact and transact with us.

All data from both external and internal sources will be forwarded into the omnichannel, combining all existing channels and media to produce comprehensive data and information.

Furthermore, the resulting data and information will be processed and visualized in the form of dashboards or tickets.

Through this display, experts at ICDC will analyze and simulate the best directions and decisions which should be used in the form of activities and actions to provide the best support to each customer.

“In short, ICDC is in principle to serve and pamper our customers (Indotruck Utama)”, concluded Kevin Sebastian Ginting as Telematics Head of Indotruck Utama.

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