IPO News – There are many considerations and analyzes performed by palm oil entrepreneurs to buy trucks as transportation and other means for their palm oil business.

One consideration is that the truck must have many functions, the best quality, efficiency in maintenance and a competitive price.

From the considerations above, it seems that the First Automobile Works (FAW) brand truck of China which are distributed by PT. Gaya Makmur Mobil (GMM) is suitable and appropriate for entrepreneurs or palm oil companies in Indonesia.

Regarding this matter, Frankie S Makaminang as President Director of GMM has an opinion that is worth listening to.

“We are the only sole distributor of Chinese trucks which has never changed brands for fourteen years. This means that we are loyal and very serious about distributing FAW trucks for a period of fourteen years.

Next, apart from selling truck units, we also provide excellent and classy one-stop shopping after-sales service plus sales of spare parts and technical and driving training through our network in various major cities throughout Indonesia. We also have a program which has concern for others, namely we established the GMM School.

“Everything we do is in order to provide complete and holistic services to our loyal customers,” said Frankie when receiving a visit from the IPO News Editorial Team at the GMM office in Rawa Buaya, West Jakarta recently.

According to Frankie, no matter how great a product is, if it is not supported by holistic after-sales service, the customers will give up. In the end, they don’t want to buy a product for a second time and stop subscribing to buying a product. That’s why we don’t want to experience this.

As part of a series of after-sales services, GMM carries out a component exchange program (PPK) in order to help and to maximize the investment of GMM’s loyal customers. GMM provides an exchange program for components which are experiencing problems with GMM’s ready-to-use components.

According to Frankie, this program will help loyal GMM customers reduce the downtime of units due to problems with components.

This PPK is a spare parts consignment, namely a program which places spare parts in the GMM customer area in accordance with the agreement agreed by both parties.

This PPK can help customers to reduce the cost of spare parts inventory and the availability of spare parts is more guaranteed.

As a Sole Brand Holder Agent (Sole Distributor), GMM provides spare parts distribution services to GMM branches, dealers and Part Shops throughout Indonesia.

Frankie further stated that the form of support for customers is in the form of information, technical guidance, simple repairs and troubleshooting via telephone and WhatsApp services.

Next, to improve customer service and satisfaction, GMM as the Sole Distributor for FAW Trucks introduces the GMM Care service at 1-500-329.

This service can be accessed by all customers who need information about FAW Trucks, such as information about products, services, spare parts, GMM Telematic, or other complaints.

“This series of activities is part of a super holistic after-sales service,” concluded Frankie in his conversation with the IPO News team at the GMM office.

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